Carbon Wheels, Carbon Rims, Carbon Frames, Carbon Handlebars, Carbon Bike Parts&Accessories

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Warranty Policy

Windsail warrants all products to be free from defects in materials or workmanship for a period of 1 or 2 year from the original purchase date (receipt required). This warranty is non-transferable and valid to the original purchaser of the product only. Claims under this warranty must be with exact order No.,clear images(enough to show problems),product ID,as well as  poof of purchase is required.

This warranty is non-transferable and valid to the original purchaser of relevant product only.

Windsail promise all products we sell in our store are in good quality and under professional quality control  before shipment.

Windsail offer 1 year warranty for carbon wheels/rims and 2 year warranty for carbon frames.We will repair or replace any defect product (Windsail’s fault was verified) for free if the relevant warranty period is available.

The following improper use will void your warranty

1 Crashes and accidents

2 Warranty does not cover damage sustained to parts used for applications beyond the scope of their intended design (ex. using XC rims for Downhill)

3 Warranty does not cover parts that have been incorrectly installed, serviced, or otherwise adjusted respective to the installation convention,

Damaged spokes as a result of crashing, poor shifting adjustment or any other reason, are not covered by Warranty

4 Tire pressure exceeding limit(ex tire pressure of road clincher wheels is over 140psi)

5 Normal wear and tear

6 Improper follow-up maintenance or maintenance by an unauthorized technician.

7 Installation of parts or accessories not originally intended for, or not compatible with the product as sold

8 Damage or deterioration on the surface finish or appearance which has no effect on the function

9 Damages caused by natural disaster

The warranty does not cover these:

10 Normal wear items (bearings, skewers, spokes etc)

11 Surface finishes and cosmetic treatments (anodizing, decals, etc)

12 All other bicycle components

13 Consequential or incidental damages (where applicable)

Warning: If you do not follow these guidelines the warranty will be void.

14 Use brake pads for carbon rims only. Change brake pads when wear is indicated.

15 Use high pressure rim tape for clincher wheels.

16 Clean rim surface and brake pads before you use the wheels.

17 Exceed the maximum tire inflation pressure recommended. Road: 140psi; MTB: 65psi

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